Questions, answered

A private, timed session on real console hardware, streamed to your device over a low-latency connection. You get a dedicated guest profile so your progress stays separate from everyone else's.

A Windows PC, Mac, or Steam Deck, the free Moonlight app, a game controller (Xbox or PlayStation), and a stable internet connection of 20+ Mbps (wired is best). Keyboard-and-mouse isn't supported.

We host on wired fibre with hardware encoding, so most players on a solid connection see console-like responsiveness. We recommend running a quick network test before your first session.

Yes. You never touch our accounts or desktop — the session is sandboxed to the game only, and you play on an isolated guest profile. We can't see your payment details either; those are handled by our payment provider.

Your guest profile keeps your saves so you can continue next time you book, subject to our save-retention window. Want to guarantee long-term progress to finish a game? A Progress Keeper add-on is coming.

If the issue is on our side (host or our network) you get a full refund or a free reschedule. If it's on your end, you can request a small credit toward a future booking. Every session is monitored so we can tell the difference fairly.

You can reschedule once for free. If a session genuinely couldn't happen because of us, raise a refund request from your bookings and we'll review it and process it.

The biggest current-gen titles, including the marquee 2026 open-world release. The available library is shown at booking time.